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In the cases in which the User acquires products on or through the owner's Website, they are assisted by a series of rights, as listed and described below:

Right of Withdrawal:

​The buyer will have in any case a period of fourteen (14) calendar days after receiving the Product to exercise his/her right of withdrawal without having to justify reasons or have any penalty.

In accordance with article 102.d) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
The buyer must express his/her intention to withdraw within the indicated period and must proceed to return the product.

The buyer has 48 hours to exercise his/her right of cancellation.
In case of withdrawal after 48 hours of cancellation, you can obtain a coupon with the amount of the product or exchange it for another of equal value.

He/she may also use the form template available on the contact page, information.
Likewise, the User may send an email to the address including his/her name and address, as well as the number of his/her order. soriatec.pro@gmail.com

Soriatec will refund the sums paid by the User without withholding expenses. However, the cost of returning the product will be borne by the User.

Once the products subject to the withdrawal have been received and their correct condition verified, Soriatec will refund the User the sums paid within a maximum period of 30 calendar days.


 
Return of defective products or shipping error:
soriatec.pro@gmail.com
This refers to all those cases in which the User considers that, at the time of delivery, the product does not comply with the provisions of the contract or purchase order, and that, therefore, he/she must contact Soriatec immediately and inform it of the existing non-conformity (defect/error) via email to soriatec.pro@gmail.com

The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether a refund or, where appropriate, replacement of the same is appropriate.
​The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that a refund or replacement of the non-conforming item is appropriate.

The amount paid for products that are returned due to a defect, when it really exists, will be fully refunded, including delivery costs.
The refund will be made by the same payment method that the User used to pay for the purchase.

Soriatec is not responsible for commissions applied by payment providers such as Pay Pal, Wix Payments or Wise.

In any case, the rights recognized in the legislation in force at any given time for the User, as a consumer and user, will always be observed.




​Shipment:

Shipments are made with Fedex, UPS or Nacex and international tariffs are not included in the shipment, delivery times are 10 to 45 days depending on the product., excluding those caused by force majeure.

Guarantee:

As a consumer and user, you enjoy guarantees on the products you may purchase through this Website, in the terms legally established for each type of product, and Soriatec is therefore responsible for any lack of conformity that becomes apparent within a period of two years from the delivery of the product.

In this sense, it is understood that the products are in accordance with the contract provided that:

They conform to the description made by Soriatec and possess the qualities presented therein.
They are suitable for the uses to which products of the same type are ordinarily intended; and they present the quality and performance that are usual for a product of the same type and that are fundamentally expected of it.

When this is not the case with respect to the products delivered to the User, the latter must proceed as indicated in the section Return of defective products or shipping error.

However, some of the products sold on the Website may have non-homogeneous characteristics provided that these are derived from the type of material with which they have been manufactured, and that therefore will form part of the individual appearance of the product, and will not be a defect.

On the other hand, it may be the case that the User purchases on the Website a product from a brand or manufactured by a third party.

In this case, and considering the User that it is a defective product, he or she also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his or her legal warranty right directly against them during the two years following the delivery of said products.

 
For this, the User must have kept all the information in relation to the guarantee of the products.

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